糖心Vlog

IT and Library Services

Current projects

All our digital projects, whether they are managed by an ILS project manager or by colleagues in other teams, are monitored by our Digital Programme Management Office. See our latest project updates here

Project updates

Student Lifecycle Management (SLM) Our Digital Student Centre is our one-stop-shop for student enquiries and personalised support. SLM Phase 1 has delivered this platform and Phase 2 is adding more complex processes.

ITSM Project. This project is to replace our IT Service Management (ITSM) platform, a system used by the IT Service Desk and other ILS Support Teams to manage request for support raised by our staff, affiliates, and students.

Curriculum Management project. This project will deliver a new curriculum management system which will simplify curriculum management processes and support curriculum design and innovation.

Recently completed projects

Infrastructure Transformation Project. Moving the majority of our applications to the cloud will give us the flexibility and agility we need to deliver high performing, flexible and scalable digital technology solutions.

IT Asset Management project. We have centralised our IT asset procurement with supporting budget provision. Standardising our IT assets and managing them centrally is delivering benefits including improved information security, cost savings, and greater support of mobile working.